You can keep your whizz-bang bells and whistles
Does the following sound familiar?
You have an issue with an organisation, and you call to discuss it. A very friendly call handler tells you the issue will be resolved if you wait 48 hours.
You wait 48 hours. The issue isn’t resolved. You call again. This time, you’re told by a different call handler that all issues must be notified in writing before they can be passed on to the engineers.
Two people, two different stories. You’ve still got the original problem and now there’s another issue – you’ve lost trust in the organisation.
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